Refund & Return Policy

We want you to love your purchase. If something is wrong with your order, we will make it right.

When can I request a return or replacement?

  • You received a damaged product
  • You received the wrong product
  • The product is defective or not working on arrival
  • Items are missing from your order

How to request

  1. Contact us within 48 hours of delivery at thegadgetghar@gmail.com.
  2. Share your order number, clear photos of the product and packaging, and an unboxing video (this helps us resolve your request quickly).
  3. Once approved, we will arrange a replacement or refund.

Refunds

  • Prepaid orders: refunded to the original payment method.
  • Cash on Delivery orders: refunded by bank transfer or UPI to the details you share with us.
  • Refunds are processed within 5–7 working days after approval. Your bank may take a few extra days to show it.

Not eligible

  • Requests made more than 48 hours after delivery
  • Products that are used, damaged by the customer, or missing original packaging
  • Change of mind after the product is delivered

Cancellations

You can cancel your order before it is dispatched by emailing us. Once shipped, an order cannot be cancelled.

Cash on Delivery refusals

Please order only if you are sure. Refusing a COD parcel at delivery causes shipping costs both ways. Repeated refusals may lead to COD being unavailable for future orders.